Dealership Reviews

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Hi Kenneth, I am getting lots of comments on how my new truck suits me. I am enjoying my retirement truck and looking forward to lots of camping trips. I have always look forward to dealing with car salesmen much the same as having a root canal but I must say I appreciated dealing with you and feel that I got a fair deal. Hope all goes well with you and your family and wishing you the best of health and happiness. Sincerely, Peter

All too often we take the time to complain, but never the time to compliment. So this is a brief note to express our sincere thanks to Patrick, Sarah & Cyrus for the professional & exemplary automobile purchase experience we had though your dealership. From our perspective, it was exceptional. Thanks again for all that your staff have done. It is sincerely appreciated! Pam & Ken S.

John Lee: My wife and I have been driving Toyotas for over 20years and I am pleased to take this opportunity to say how happy we have been with the quality of workmanship and the level of service we have received from your representatives. I would like to commend Mr. John Lee who helped my wife purchase a 2007 Camry. John was courteous, friendly, helpful and most of all, he made the experience wonderful. He delivered on all his promises. We really feel that we made a good deal! Thank you. Fitzroy B.
Rosario Guglielmino: I wish to commend the very excellent service provided by Rosario. He is an exemplary employee. He is very precise in detailing the service requirements for my vehicle and I am confident in his knowledge. Rosario answered all my questions; he’s very pleasant, polite and professional. He goes the extra mile to ensure customer satisfaction. These are all things that make him a tremendous asset to your team. My experience in dealing with OR has been greatly enhanced as a result of my dealing with Rosario. Thank you! Laurie D.

I have a ’98 4 Runner, which is a great vehicle. I purchased this vehicle from Port Moody Toyota in ’98 and did so because of the service department. I continue to be impressed with service, and to me, service is the most important factor in determining where I buy my car. At ORT PM, I cannot say enough about the quality of service I have received from Dean Maclean. Over the years, he has been very professional, handled difficult situations very well, and most importantly has earned my trust. Keep up the good work! Stephen

Henry Shen: I would like to thank you on behalf of our entire family for making the delivery of Rita’s new vehicle so special. Everything went exactly as planned! Thank you again SO much for all the effort you took to make sure we have happy memories of the event. If anyone ever asks about our experience with OpenRoad Toyota Port Moody, we will only have great things to say, and will be sure to point them to you personally. Ian, Rita, Miranda & Jason.
Hello Patrick We just wanted to let you know how much we appreciated the excellent service given to us for work on our Toyota Sienna by Sam Hu on Wednesday March 16 at the Open Road Toyota on St. John’s St Port Moody. He was very efficient and most accommodating. Thank you to your whole staff for their service. Bob Armitage
Hello, We'd like to let you know about the fantastic customer service we receive from your service staff at Open Road Port Moody, especially Service Advisor Danny Leung. Our RAV4 has gone to Open Road P.M. for all its servicing since the day we bought it, and we've had nothing but positive experiences with your front end staff. But Danny has always stood out above the rest. He's very personable, friendly, attentive and always makes you feel as though your concerns are heard. He consistently displays excellent communication and customer service skills. We sincerely hope that Danny is recognized for his service excellence. He's definitely a big part of the reason that our vehicle continues to be serviced exclusively by your dealership. Thanks for employing and retaining such a superstar. Sincerely, Ethan (& Bree) Kozak

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